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The Medical Centre @ Pumicestone Village - Medical receptionist

Applications close: 29 Jan., 2021

Casual medical receptionist required.

Reports to: Executive Director.

Purpose of position: To organise appointments, maintain records and perform medical and other tasks in order to ensure a smooth and efficiently functioning practice that provides an exceptional standard of care to our patients. All duties are to be carried out in conjunction with the practice’s policies and procedures.



  • Open and close clinic.
  • Greet patients and other callers at the practice in a courteous and efficient manner.
  • Answer the telephone promptly and courteously.
  • Schedule appointments for patients.
  • Issue patient invoices/receipts and bulk bill as required.
  • Enter and update patient registration details.
  • Manage calls from patients wanting test results by referring them to the practice nurse on duty.
  • To exercise confidentiality with regards to patient care and all aspects of the practice.
  • Maintain reception area in a tidy and welcoming manner.
  • Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.
  • Assist doctors and nurses by making telephone calls, photocopying, etc., as requested and required.


  • Prepare and record outgoing mail and posting daily.
  • Open and distribute incoming mail.
  • Type medical reports as required.
  • Scan and/or file patient correspondence, results daily, or as required.
  • Ensure computer back-up hard drive is changed daily.

Other Duties

  • To actively participate in general staff meetings.
  • To attend training sessions in-house and external courses when required.
  • General housekeeping such as tidying and cleaning of waiting room when necessary.
  • Undertake other duties as required from time to time as directed by the practice manager, nurses and doctors.
  • Maintain knowledge of, and comply with, workplace health and safety principles including infection control.

Expected behaviours and personal attributes

  • Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
  • Excellent interpersonal and communication skills.
  • Always be well-presented, friendly, courteous and obliging.
  • Represent the practice in a confident and positive manner at all times.
  • Undertake all duties in a diligent manner, with honesty and integrity.
  • Maintain absolute confidentiality regarding patient and practice information.
  • Have a vigilant attitude to accuracy, being prepared to double check as necessary.
  • Work cooperatively and independently.
  • Demonstrate ability to prioritise and organise.
  • Demonstrate commitment to ongoing professional development.
Contact person

Dayna Gordon





1 Ardrossan Road,
Caboolture, QLD 4510

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