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Queensland Council for LGBTI Health - Medical receptionist

QC is looking for team members who have a demonstrated track record in support to a diverse and multidisciplinary organisation and who are able to be a welcome first point of contact to our many diverse community members and partner organisations, key stakeholders and paid and unpaid workforce members.

  • understanding of the importance of strictly maintaining patient and Practice confidentiality
  • proven experience in managing reception duties in a timely and professional manner including minimising waiting times, directing visitors clearly and accurately, answering telephone calls within an appropriate time and redirecting calls or messages
  • ability to liaise closely with patients, clinical staff and referring practitioners involved with the patient care and managing follow up appointments, including liaising effectively with other staff at the start and end of working days to maintain workflow and effective clinic functioning
  • proven ability to maintain a high level of client-practitioner satisfaction, as measured in response to feedback
  • ability to convey a caring, judgment free attitude by empathising with and supporting patients by anticipating and easing patients’ anxieties, answering patients’ questions and promptly attending to distressed patients and emergencies as appropriate to the role
  • proven track record of cooperative relationships with team members and communicating effectively with clients, visitors, practitioners, management, and other staff to ensure the smooth running of the clinic, to avoid or resolve challenges and difficulties, ensure the exchange of important information, and positively contribute to team problem solving to resolve challenges.

Members of the LGBTI+ communities are encouraged to apply.

Application close 05/05/2022


Contact person

Julie Fresta, QCGP+ Clinic Coordinator


0409 722 708 / 07 3017 1777




30 Helen Street,
Teneriffe, QLD 4101

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