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Emergency Alternatives

The emergency department isn't always your best option.

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Designed in consultation with GPs, hospital clinicians and consumers, the Emergency Alternatives campaign provides links and advice on accessing a range of after hours medical services.

The campaign is currently in hiatus while a new campaign is created, set to launch in late 2020.

Scroll down for a simplified version of the Emergency Alternatives campaign that ran from 2016-2019 along with one of the campaign videos.


There are other options than making a trip to a hospital emergency department. This campaign has been running

Getting Worried?

Get free customised medical information, including what to do next.

Not sure if you need a doctor? Not sure if you need a hospital? Answer some questions and get advice.

Need to talk now

Get medical advice from a registered nurse 24/7.

Call 13 HEALTH to help take the worry out of health concerns. You can phone 24/7 and qualified staff will give you advice on who to talk to and how quickly you should do it. The advice is confidential, qualified and supportive

Need to see a doctor

You can see a doctor 24/7.

If you need to see a doctor, the first port of call should be your own GP. Speak to your GP about their after hours arrangements, or find a GP here.


Serious illness? Accident? Suspect heart attack or stroke?

Go to a hospital emergency department or call 000 for an ambulance.

8.49 pm Monday - Lachlan, aged 14. Upset stomach, unusual loss of appetite