Complex Care Coordination workshops opportunity for Care Collective connection and collaboration

The Care Collective program has expanded, with 17 practices now participating across the Caboolture and Redcliffe regions.

Last week the Health Alliance hosted a Complex Care Coordination Workshop for all Care Collective Redcliffe participants – the third in a training series focusing on strengthening the connections between the Complex Care Coordinators (CCCs) working in general practice and their health professional counterparts in the Metro North region.

Bringing these CCCs together with practice managers, nurse navigators, clinical leads from the Complex and Chronic Disease Team (CCDT), the Rapid Access Community Care Team (RACC), Team Care Coordination Service (TCC), and engagement officers from Brisbane North PHN for collaborative sessions allows participants to share their experience and knowledge, and develop and maintain the professional relationships that are key to the Collective's success.

The workshop, held at North Lakes and facilitated by Project Lead Rohie Marshall and Clinical Project Lead Annie Hemms, provided CCCs with a stronger understanding of the services available to clients in the Caboolture and Redcliffe regions. Presentations and discussion covered models of care, referral pathways and eligibility criteria. Participants also heard from experienced Complex Care Coordinators about their practices and the scope and potential of their roles (new to many of the participants).

The workshop coincided with Primary Care Nurses Day, which celebrates the critical work undertaken by primary care nurses every day that positively impacts the health and wellbeing of every Australian. Sixteen primary care nurses and their colleagues were in attendance, whose contribution to health in their communities was celebrated while developing their skills and understanding in coordinating care for people with chronic complex needs.

On the day feedback indicated that participants appreciated the opportunity to network and build their community of practice, and increase confidence and understanding of available referral pathways and their role. Participants also noted they felt supported in their new roles as Complex Care Coordinators.

The Complex Care Coordination role, filled by primary care nurses based in general practice clinics, aims to improve coordination of health services, increase health literacy of clients, identify and fill health care gaps where possible and reduce unnecessary presentations to the emergency department. The role encourages CCCs to provide client-centred care by building strong ongoing connections with individual clients and their carers.