Contact
Get in touch with Brisbane North PHN.
Lutwyche office
Level 1, 120 Chalk Street, Lutwyche
PO Box 845, Lutwyche Qld 4030
P: 07 3630 7300
E: info@brisbanenorthphn.org.au
Key contact information
General Practice Support
P: 07 3490 3495 (Monday to Friday 8.00 am to 4.00 pm)
E: practicesupport@brisbanenorthphn.org.au
COVID-19 and PPE Support
E: covid19@brisbanenorthphn.org.au
GP Smart Referrals
E: gpsr@brisbanenorthphn.org.au
Head to Health (previously My Mental Health Service Navigation)
P: 1800 595 212 (Monday to Friday 8:30 am to 5:00 pm)
E: navigation@brisbanenorthphn.org.au
Visitors to our office
We are committed to ensuring our workplace is safe for our employees and all visitors. To assist us to achieve that, we currently require a double COVID-19 vaccination status (or an exemption) as a condition of entry into our premises at Lutwyche.
Therefore if at any time you intend to attend our premises, you may need to show us evidence of your vaccination certificate (or exemption). If you are not comfortable with this requirement, please let us know and we can work with you to coordinate alternative arrangements, be it a virtual meeting, telephone conference, or alternative means to make deliveries.
If you have any questions about this, please reach out to your PHN contact or phone 07 3630 7300.
Provide feedback
Feedback and complaints guide
For further information download our feedback and complaints guide.
Feedback to the Department of Health
You may choose to directly engage with the Department of Health to seek a review of the PHN’s management, handling or decision regarding feedback we have provided to you.
To seek a review by the Department of Health, feedback can be submitted to PHN.Complaints@health.gov.au or at the following address:
PHN Operations Section
Program Delivery Branch
Health Grants and Network Division
Australian Government Department of Health
GPO Box 9848
Canberra ACT 2601
A copy of the Department’s PHN Program Complaints Policy can be found on the Department website.
Whistleblowing
We encourage ethical reporting of wrongdoing. We are committed to ensuring that whistleblowing disclosures are appropriately investigated, assessed and managed to address wrongdoing, and to ensuring that those who make disclosures are supported and protected from reprisals. We will keep the disclosure and identity of the whistleblower confidential while ensuring complaints are properly managed.
Contact independent service Stopline who are experienced in impartially and confidentially managing disclosures.
More information on whistleblower protection can be found via the ASIC website. If you require more information on the PHN’s whistleblower policy and procedure please contact the Manager | Human Resources on 07 3630 7377.
