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Information for aged care workers

Supporting COVID-19 in aged care

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COVID-19 information and resources to support residential and community aged care providers

Protecting older Australians and the people who care for them is a priority. Although all age groups are at risk of contracting COVID-19, older people face significant risk of developing severe illness if they contract the disease. Vaccination is the most effective protection against COVID-19.

As the country approaches a state of ‘COVID normal’, the risk of COVID-19 persists. In a COVID normal environment you will need to continually monitor and practise an adaptive approach to managing COVID-19, escalating and deescalating your service’s activities in response to changing conditions and risks.

As a provider of aged care, it is important to understand your responsibilities around outbreak management and remain vigilant. As a sector, we have learned much from this pandemic and it is important we continue to embed these learnings into our practice to ensure the health, safety and wellbeing of people receiving care, their families, staff and the broader community.

The COVID 19 situation is rapidly evolving, and providers of aged care services should check Commonwealth and Queensland Health updates on a daily basis.

Preventing and preparing for COVID-19 in aged care

Aged care providers need to remain alert and prepared for a potential outbreak of COVID-19 at their facilities.

Click here for measures you should have in place to prevent and prepare for an outbreak.

Immediate outbreak response for providers of aged care

If a staff member or care recipient in the North Brisbane region becomes positive with COVID-19, you must immediately notify the following for assistance:

Metro North Public Health Unit – 07 3624 1111

Australian Government Department of Health – agedcareCOVIDcases@health.gov.au.

For other regions, click here for contact details of public health units closest to you.


Key resources and information for aged care