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Information for our community

Where to get vaccinated and how to protect yourself and others from COVID-19.

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Protecting yourself and others from COVID-19

The Australian Government Department of Health has information about protecting yourself and others from COVID-19. Novel coronavirus is transmitted from person to person, usually when an infected person coughs or sneezes. Transmission may occur from contaminated surfaces, so it is important to frequently wash your hands.

To protect yourself and others from infection practice good hand and respiratory hygiene including:

  • cleaning hands with soap and water or alcohol-based hand rubs
  • covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing
  • avoiding contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue, and shortness of breath
  • staying 1.5 metres away from people
  • staying home if you are unwell.

For information and advice

Call the Coronavirus Health Information Line on 1800 020 080 if you are seeking information on COVID-19, COVID-19 vaccines or help with the COVIDSafe app. The line operates 24 hours a day, seven days a week. To access the COVID-19 symptom checker and restriction checker visit the healthdirect website.

The Queensland Government has detailed information for the community on its website about COVID-19 including what it is, symptoms and prevention, diagnosis and treatment. Further information can be obtained by calling 13 HEALTH (13 43 25 84).

The Multicultural Connect Line has support and information to help you access aid, assistance and mental health services in your language. Call 1300 079 020.

COVID-19 exposure

If you believe that you have been exposed to COVID-19:

  • stay/isolate at home for seven days, even if you cannot get a test immediately to confirm your diagnosis
  • only call Triple Zero if they experience symptoms such as difficulty breathing/breathlessness, chest pain, fainting or dizziness, or any other medical emergency not related to COVID-19
  • phone 13 HEALTH (13 43 25 84) for other health advice
  • visit Queensland Health - I have COVID-19 for further information on what to do if you test positive.

GP respiratory clinics

GP respiratory clinics are open in the Brisbane North and Moreton Bay region, established as part of the Department of Health's response to COVID-19 testing and management. For more information on GP respiratory clinics visit this page on our site.

If you cannot maintain social distancing, consider wearing a mask.

For more information on mask wearing visit the Department of Health's website or the World Health Organisation's website, which offers advice on when and how to use masks.

COVID-19 vaccine rollout for Queenslanders

All people aged 12 and over are now eligible for a COVID-19 vaccine.

There are a number of ways you can book an appointment to get the COVID-19 vaccine:

  • General Practitioner-led respiratory clinics
  • Selected General Practices
  • Aboriginal Controlled Community Health Services
  • Selected Community Pharmacies
  • Queensland Health vaccination location.

Further information

Find out more about the vaccines, the rollout strategy and how to book an appointment to be vaccinated, click through to the Queensland Health website or call the COVID-19 vaccination helpline on 1800 020 080 if you have any questions.


COVID-19 information in your language

Find information in your language on COVID-19 vaccinations; getting tested for COVID-19; staying home to stay safe; available financial support and other information on the COVID-19 vaccine rollout.

A complete list of resources, including in-language videos, posters and fact sheets, can be found on the Department of Health website.


Pathways for vaccinating Greater Brisbane's vulnerable people

Brisbane North PHN and Brisbane South PHN are working together to improve access to the COVID-19 vaccine for people who would benefit from additional support.

Supporting our whole community

Making sure everyone can access the support they need.

Mental health resources

If you are feeling worried or anxious about COVID-19 there are steps you can take.

My Mental Health Service Navigators: The PHN's team of mental health service navigators are able to provide reliable information and support. Contact the service navigators on 1800 752 235 (Monday to Friday 8:30 am-4:30 pm) or email navigation@brisbanenorthphn.org.au.

The PHN has developed a resource listing the various tools, fact sheets and professional development opportunities available to support people impacted by COVID-19—both practitioners and people accessing services.

The Department of Health's Head to Health website offers tips for maintaining good mental health, information on how to access mental health services, information for parents, and how to keep older Australians safe and connected by helping them get established online.

To receive frequent mental health updates on coronavirus subscribe to the Department of Health's enews.

Useful websites

Emergency relief

For those seeking food relief, visit the Ask Izzy search engine. Users can search for a range of charities and services according to their location or postcode. The search engine is a free and anonymous database of over 360,000 services including housing, meals, healthcare, counselling, legal advice, addiction treatment and a whole lot more.

To support those affected by COVID-19 the Queensland Government has set up a Community Recovery Hotline: 1800 173 349. People who have been quarantined or that are self-isolating and are not able to be self-reliant can call the helpline to arrange delivery of essential food and medication.

Queenslanders can also access an extensive list of emergency relief programs on the Queensland Government website.

Domestic and family violence services

Support services for people impacted by domestic and family violence continue to be available throughout the COVID-19 pandemic. If you are unwell or feel unsafe, you can leave your home to seek support.

Further information about support services is available at the Queensland Government website.