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Information for our community

Protecting yourself and others from COVID-19.

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Protecting yourself and others from COVID-19

The Australian Government Department of Health has information about protecting yourself and others from COVID-19. Novel coronavirus is transmitted from person to person, usually when an infected person coughs or sneezes. Transmission may occur from contaminated surfaces, so it is important to frequently wash your hands.

To protect yourself and others from infection practice good hand and respiratory hygiene including:

  • cleaning hands with soap and water or alcohol-based hand rubs
  • covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing
  • avoiding contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue, and shortness of breath
  • staying 1.5 metres away from people
  • staying home if you are unwell.


For information and advice

If you are seeking information on COVID-19, call the Coronavirus Health Information Line on 1800 020 080. The line operates 24 hours a day, seven days a week. To access the COVID-19 symptom checker and restriction checker visit the healthdirect website.

The Queensland Government has detailed information for the community on its website about COVID-19 including what it is, symptoms and prevention, diagnosis and treatment. Further information can be obtained by calling 13 HEALTH (13 43 25 84).

The Multicultural Connect Line has support and information to help you access aid, assistance and mental health services in your language. Call 1300 079 020.


COVID-19 exposure

If you believe that you have been exposed to COVID-19, phone your GP or local health service before attending.

GP respiratory clinics are now open in the Brisbane North and Moreton Bay region, established as part of the Department of Health's response to COVID-19 testing and management. For more information on GP respiratory clinics visit this page on our site.

If you cannot maintain social distancing, consider wearing a mask.

For more information on mask wearing visit the Department of Health's website or the World Health Organisation's website, which offers advice on when and how to use masks.

COVID-19 healthcare support service

The specialist COVID-19 Healthcare Support Service ensures those who have specific healthcare needs are supported when they enter the state from a COVID-19 hotspot or from overseas.

The service is supported by nurses, doctors, social workers, paramedics and representatives from other Queensland government department. It provides a case-managed approach for those entering mandatory quarantine who have complex health care needs.

To access the service, call 134 COVID (13 42 68). For more information, including self assessment guidance and patient information, click through below.

Mental health resources

If you are feeling worried or anxious about COVID-19 there are steps you can take.

My Mental Health Service Navigators: The PHN's team of mental health service navigators are able to provide reliable information and support. Contact the service navigators on 1800 752 235 (Monday to Friday 8:30 am-4:30 pm) or email navigation@brisbanenorthphn.org.au.

The PHN has developed a resource listing the various tools, fact sheets and professional development opportunities available to support people impacted by COVID-19—both practitioners and people accessing services.

The Department of Health's Head to Health website offers tips for maintaining good mental health, information on how to access mental health services, information for parents, and how to keep older Australians safe and connected by helping them get established online.

To receive frequent mental health updates on coronavirus subscribe to the Department of Health's enews.

Useful websites

Supporting our whole community

Making sure everyone can access the support they need.

Emergency relief

For those seeking food relief, visit the Ask Izzy search engine. Users can search for a range of charities and services according to their location or postcode. The search engine is a free and anonymous database of over 360,000 services including housing, meals, healthcare, counselling, legal advice, addiction treatment and a whole lot more.

To support those affected by COVID-19 the Queensland Government has set up a Community Recovery Hotline: 1800 173 349. People who have been quarantined or that are self-isolating and are not able to be self-reliant can call the helpline to arrange delivery of essential food and medication.

Queenslanders can also access an extensive list of emergency relief programs on the Queensland Government website.