Tropical Sun Clinic - Medical receptionist

What we’re looking for:

• a mature, quick thinker who remains calm under pressure
• strong organisational and multitasking skills
• excellent communication skills to work effectively within a team
• ability to work independently and collaboratively in a busy environment
• medical reception experience preferred (but not essential) – must have experience managing multiple diaries
• familiarity with medical software and Medicare processes (preferred)
• a friendly, compassionate demeanour with a strong focus on patient service
• must have full working rights in Australia – temporary residents will not be considered, please do not apply
• would suit an individual who is used to working in a busy customer service environment.

Key responsibilities:

• welcoming and assisting patients with professionalism and care
• managing high volumes of calls and emails, responding to queries, and scheduling appointments
• processing patient registrations, billing, and Medicare claims
• coordinating appointments and follow-ups with specialists, allied health professionals, and patients
• handling confidential medical information with discretion and professionalism
• adapting quickly to daily practice needs and prioritizing tasks efficiently.