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Support for residential aged care

We collaborate with health professionals working in residential aged care to improve the care journey for their residents.

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The following activities are being delivered to support residential aged care in our region:

  • enhanced out of hours support for residential aged care
  • increased access and utilisation of telehealth for residents through provision of funding
  • improved cross sector engagement and information sharing through Brisbane North residential aged care collaboratives
  • increased access to training, resources and support for staff
  • supply and distribution of the Yellow Envelopes to support effective clinical handovers.

To participate in these activities as part of the program of support offered to residential aged care in the Brisbane North and Moreton Bay region, please submit the Expression of Interest form located here.

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Enhanced after-hours support for residential aged care

Brisbane North PHN is currently undertaking a project to enhance access to out of hours care for consumers in aged care facilities in the North Brisbane and Moreton Bay region. A range of strategies are being employed to ensure this project results in building awareness and utilization of after-hours services. The intended aim of the project is to improve consumer care and reduce unnecessary hospital presentations.

A range of strategies are being developed and will be used as part of this project including to:

  • compile an up-to-date list of after-hour service options in the North Brisbane and Moreton Bay region
  • develop a checklist tool to assist aged care facilities to assess their existing after-hours plans
  • provide guidance and support to assist aged care facilities to develop/update and implement their after-hours action plans
  • promote educational opportunities for staff in residential aged care facilities to build capacity in utilizing after-hours action plans and associated resources
  • encourage facilities to implement procedures to update consumer digital health records
  • promote engagement between facilities, the general practitioner team and allied health professionals in relation to after-hours care.

After hours services in North Brisbane and Moreton Bay region

Brisbane North PHN has developed a resource for residential aged care staff to support awareness of available local after-hours services. This resource should be used in conjunction with each facility’s After-Hours Action Plan.

Using appropriate after-hours services can:

  • support residential aged care staff with advice and medical guidance
  • provide best practice care for consumers
  • reduce unnecessary hospital presentations
  • promote early identification and clinical assessment of health deterioration.

Yellow Envelope clinical handover tool

The Yellow Envelope is a clinical handover tool designed for use within the North Brisbane and Moreton Bay catchment to support the transfer of clinical information for aged care residents to and from hospital.

The Yellow Envelope clinical handover tool enables:

  • effective clinical handover to other care settings
  • the ability to share resident documents including Advanced Care Health Directives
  • the ability to implement timely changes in resident care on return from other clinical settings.

Watch the Yellow Envelope clinical handover tool video for aged care staff

Watch the Yellow Envelope clinical handover tool video for hospital staff

Place an order

Aged care services wishing to obtain copies of the Yellow Envelope can complete the Yellow Envelope order form and submit this via email agedcareprojects@brisbanenorthphn.org.au.

Orders are sent out at the end of each month.

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