Brisbane North PHN joins national Head to Health network

Brisbane North PHN’s My Mental Health Service Navigators have joined the national Head to Health network and are now known as the Head to Health Service Navigation team.

Just like the PHN’s current service, Head to Health helps individuals navigate mental health, suicide prevention and alcohol and other drug services in the North Brisbane and Moreton Bay region.

The Head to Health phone service is a national network of service navigators, accessed by a single number. From now on, you’ll need to call the national Head to Health network number 1800 595 212 (free call), where you will be asked to enter your postcode before being transferred to a Head to Health service navigator based at Brisbane North PHN.

The Head to Health phone line can be accessed by consumers, their families, carers, GPs, service providers and other health professionals. The Head to Health team will ask you a range of questions to connect you with the most appropriate service to meet your needs or assist the person you’re supporting.

When is support available?

The Head to Health phone line will operate from 8.30 am – 5.00 pm Monday to Friday. Callers after hours will have the option to leave a message and receive a call back the next business day.

Please note that Head to Health is not a crisis service.

Improving access to mental health services

The mental health system is complex and often difficult to navigate. That’s why the Australian Government is investing $487.2 million over four years from 2021-22 to establish the Head to Health network.

To help improve access to mental health services in the community, the Head to Health phone service will foster a consistent approach to assessment and service navigation - connecting people to the right mental health services for their needs.

For further information on the national Head to Health initiative, visit headtohealth.gov.au.

For more information on mental health services in North Brisbane and Moreton Bay region, visit mymentalhealth.org.au.