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Metro North Public Health Unit transitions to digital communication platform

Aug. 08, 2022

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To enable more efficient sharing of information between health services, Metro North Public Health Unit (MNPHU) is transitioning to electronic communication with GPs. The Kiteworks platform will replace fax communication with GPs from August 2022. Kiteworks is a secure information transfer system that allows confidential exchange of information amongst health care providers.

What does this mean for general practices?

Up until now, GPs received faxes from MNPHU requesting information about patients who have been notified with a suspected or confirmed notifiable condition under the Public Health Act. For example, you may have received faxes about patients with syphilis, shigella or suspected dengue. Once Kiteworks is implemented, GPs will receive these requests via Kiteworks instead of by fax, using your practice email account.

What if I am not already signed up to Kiteworks?

If you are not already signed up to Kiteworks, you will receive an invitation to sign up when MNPHU sends you a communication via your practice email. A Kiteworks account is free of charge for you – all you need to do is set up a log in for the Kiteworks platform.

MNPHU is excited to implement this efficient, secure and environmentally friendly communication process. If you have any questions about the use of Kiteworks, please contact the Metro North Public Health Unit on 07 3624 1111.

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