Specialist mental healthcare for our vulnerable youth
Nov 19, 2024
Peer-to-peer warm line expanded to North Brisbane
July 23, 2020
"After a day of being a peer worker, a bit stressed out with everything, I’m so glad I called the warm line. I was a blubbering mess about everything and this wonderful peer at the other end just listened. Thank you.”
The Peer Participation in Mental Health Services (PPIMS) network is working with Brook RED—a local community organisation, led and run by people with a lived experience with mental health issues—to implement a warm line run
by local peer workers and servicing the North Brisbane and Moreton Bay region.
A warm line is a peer support helpline for people experiencing mental health challenges.
Brook RED is funded by Queensland Health to provide a warm line for the Metro South region from 5.00 pm – 9.00 pm Monday to Friday. During the COVID-19 isolation period, this Metro South service experienced a twofold increase in calls.
The service is now being extended to incorporate the North Brisbane and Moreton Bay region, with increased funding able to allow for longer hours of operation and the employment of local peer workers, familiar with local services.
The PPIMS Network have previously collaborated with Brook RED on a range of projects including peer workforce development, speaker training, co-reflection, supervision
and the development of the Queensland Lived Experience Network.
PPIMS and the PHN are supporting the pilot and providing funding support for monitoring, research and evaluation of the service, which will run from June until December 2020.
For more information visit www.brookred.org.au/phone-line.
