All Medicare and PBS PKI site certificates are being renewed – will you be ready?

You must renew and install your Medicare and PBS PKI site certificate before 13 March 2022 to continue to transact online.

Services Australia is working with your software developers to:

• upgrade our digital health channels to web services
• replace Public Key Infrastructure (PKI) site certificates with Provider Digital Access (PRODA).

Recent events have placed additional pressures on industry which has impacting their ability to transition to web services and PRODA by 13 March 2022.

To help alleviate this, Services Australia is renewing all Medicare and PBS PKI site certificates. This will ensure healthcare locations can continue to access their digital health channels from 13 March 2022.

Please install your PKI certificates before 13 March 2022

Services Australia has automatically renewed some PKI site certificates, where possible. Where this was not possible, a CD with the renewed certificate was mailed to your healthcare location. CDs were sent mid-2021 and were addressed to the certificate manager registered in their system.

Find out what you need to do if you haven’t received a CD.

What you need to do

If you received a CD in the mail, you must install your renewed certificate before 13 March 2022. Installing your renewed certificate will ensure you’re able to transact digitally from this date.

Need help installing your PKI certificate?

If you need help installing your renewed PKI site certificate, you can:

• contact your software developer
• call the eBusiness Service Centre on 1800 700 199 (8.00 am to 5.00 pm local time) and select option 3.
  

If your organisation uses NASH PKI certificates, they may also be expiring.

If your NASH PKI certificate is expiring, you must renew it online via HPOS. You’ll also need to install it to maintain access to digital health tools such as electronic prescribing and My Health Record. Find out more.

For more information about web services and PRODA

Speak to your software developer (if you haven’t heard from them) to find out:

• when your web services compatible software will be available
• if you need to register your organisation in PRODA.

If you use PBS Online, you must register your organisation in PRODA. Your software developer will contact you with further information when they have web services compatible software available. Find out more about the upgrade to web services and PRODA.

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