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Information for residential aged care workers

COVID-19 and vaccine rollout information and resources for residential aged care workers and residents.

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COVID-19 vaccine rollout in residential aged care facilities

The COVID-19 vaccination program has commenced in residential aged care facilities (RACFs) in North Brisbane.

Administration of the COVID-19 vaccine to RACF residents and staff is through an in-reach Commonwealth vaccination workforce. This means an additional skilled vaccine workforce, separate to the RACF workers, will work in partnership with facilities to administer the vaccine to residents in their facility.

Facilities will be contacted as they approach the time of their scheduled visit for the vaccination program.

Residential aged care facilities have an important role in preparing for their COVID-19 vaccination day and there are a number of actions you can take now to ensure you are well prepared. While awaiting notification of your scheduled vaccination day, RACFs should be gaining resident consent and ensuring site readiness. To support residential aged care facilities in preparing, the Australian Government Department of Health has provided a readiness toolkit.

Brisbane North PHN is here to support RACFs in the North Brisbane and Moreton Bay region during the COVID-19 vaccination rollout. Please contact us at agedcareprojects@brisbanenorthphn.org.au if we can be of assistance.

For more information, please click through to the Department of Health COVID-19 vaccine website, linked below.


The Department of Health has provided the following collection of resources to support the COVID-19 vaccine rollout within residential aged care facilities.


View our recently recorded series of webinars, discussing the COVID-19 vaccine rollout within RACFs.

COVID-19 information and resources

Rapid response flowchart

The COVID-19 in a RACF: Overview and flowchart was jointly developed by a State and Commonwealth working group to help ensure Queensland can mobilise quickly and effectively in response to a COVID-19 case in an aged care facility.

Personal Protective Equipment

PPE for coronavirus (COVID-19) includes surgical masks, particulate filter respirators (such as P2 or N95), gloves, goggles, glasses, face shields, gowns and aprons.

Guidelines on the use of PPE when caring for patients in the non-inpatient settings are available on the Department's website.

If you have any questions about the use of PPE or if you require PPE, email agedcarecovidppe@health.gov.au.

Support lines
  • A COVID-19 support line has been set up to provide information and support for older Australians, their families and carers. Freecall: 1800 171 866.
  • The FriendLine is for anyone who needs to reconnect or just wants a chat. All conversations with FriendLine are casual and anonymous and friendly volunteers are ready to talk about anything and everything. Call: 1800 424 287.

Public health guidelines

The Communicable Diseases Network Australia has developed these comprehensive national guidelines for the prevention, control and public health management of COVID-19 outbreaks in residential care facilities in Australia that cover:

  • preparedness and prevention
  • a flowchart for COVID-19 management
  • swab collection procedure, and more.