Webinar: Helping clients understand MASS forms and co-payments

Communication and misunderstanding are the most common causes of complaints against health professionals and health services. Learn practical strategies for communicating around MASS forms, guidelines and co-payments, including for populations with specific communication needs.

Target group

• occupational therapists
• physiotherapists
• rehabilitation engineers
• speech pathologist
• registered nurses
• allied health assistants
• students of the above professions

All webinars will be presented using Microsoft Teams. Please be aware that all webinars are recorded. Links to webinar recordings will be sent to registrants. Microsoft Teams currently supports the following browsers: Microsoft Edge, Google Chrome, Firefox and Safari.

All webinars are free to attend.