Safe Spaces
Brisbane North PHN commissions four Safe Spaces across the North Brisbane and Moreton Bay region.
Medicare Mental Health
Help to navigate mental health, suicide prevention and alcohol and other drug services in the North Brisbane and Moreton Bay region.
Medicare Mental Health Centres
Medicare Mental Health Centre Services are now available in the Brisbane North and Moreton Bay region.
Medicare Mental Health Centres provide immediate, short to medium-term, mental health supports and service navigation. Centres welcome adults experiencing emotional distress, crises, mental ill health, and/or addiction, and their families and carers through a ‘no wrong door’ approach. Each Centre is staffed by qualified mental health professionals, working alongside people with lived experience, who will listen to your needs and work with you to ensure you receive the right supports, at the right time.
Medicare Mental Health Centres are here for everyone-even if it’s your first time seeking support. Services incur no out-of-pocket cost, and you don’t need an appointment or a GP referral - you can simply walk in.
Brisbane North PHN’s Medicare Mental Health Centres are here to support you with:
- accessible supports and services for people experiencing psychological distress, where all feel safe and welcomed
- offering assessment to match you to the services you need
- providing on the spot support, care and advice without needing a referral, prior appointments or any out-of-pocket cost
- improve psychological wellbeing for people with moderate- to- high levels of mental health need, whose needs are not being met through other services
- respond to people in significant distress, including people at heightened risk of suicide, providing support that may reduce the need for emergency department attendance
- provide a central point to connect people to other services in the region, including service navigation and advice about mental health and AOD use, providing warm referral pathways for individuals, families and carers
- provide in-house assessment, including information and support to access services
- provide evidence-based and evidence-informed immediate, and short to medium term episodes of care, including utilisation of digital mental health platforms.
Locations and operators
- Inner North Brisbane Medicare Mental Health Centre is operated by Communify Queensland, and is temporarily operating out of Bardon, with the official Lutwyche site opening soon
- Caboolture Medicare Mental Health Centre is operated by Stride
- Strathpine Medicare Mental Health Centre is operated by Neami
- An additional Medicare Mental Health Centre, also commissioned by Communify Queensland, will soon open in Redcliffe.
For more information, or to book an appointment at your nearest Centre, call the Medicare Mental Health phone service on 1800 595 212.
Medicare Mental Health phone service
Medicare Mental Health can connect people with mental health services in the Brisbane North and Moreton Bay region.
Medicare Mental Health phone service 1800 595 212 can be accessed by consumers, their families, carers, as well as GPs, service providers and other health professionals.
The Medicare Mental Health phone service will operate 8.30 am - 5.00 pm, Monday to Friday (excluding public holidays). The services are free and no Medicare card is required.
To make a referral to Medicare Mental Health for service navigation support, you can:
- Call 1800 595 212
For further information on the national Medicare Mental Health initiative, visit medicarementalhealth.gov.au.
PHN Commissioned Services and Medicare Mental Health eReferral
For GPs and other health professionals
GPs and other health professionals can access an expanded range of Brisbane North PHN commissioned mental health, alcohol and other drugs and suicide prevention services via the PHN Commissioned Services and Medicare Mental Health eReferral.
Please see resources below for more information about services commissioned by the Brisbane North PHN.
Mental health, suicide prevention and alcohol and other drugs services magazine
The PHN Commissioned Services and Medicare Mental Health eReferral is a single electronic form which can be used to refer into all commissioned services and Medicare Mental Health. The information provided in the referral form will be used to select a service matched to the consumers presenting needs. The eReferral will securely transmit the information directly to the service provider.
The PHN Commissioned Services and Medicare Mental Health eReferral is available online via the eLink. For more information about completing a referral to a Brisbane North commissioned provider, call Medicare Mental Health at 1800 595 212 , available Monday to Friday, 8.30 am to 5.00 pm.
All PHN mental health and suicide prevention services funded by the Department of Health are required to collect the Primary Mental Health Care Minimum Data Set (PMHC-MDS). This dataset improves the quality of services and allows the Department of Health to plan into the future. The PHN will collect this data on behalf of the Department of Health, however your consent to share this data with the Department of Health is optional. Information about the consent process is listed below.
Primary Mental Health Care Minimum Data Set FAQs for consumers
For GPs unable to install the RediCASE GP Integrator or access the eLink, you can now install new referral templates into your practice software. The previous Brisbane MIND templates are now obsolete, the new referral templates will enable you to refer to all Brisbane North PHN commissioned mental health, alcohol, and other drug and suicide prevention services.
The Recovery Support Courses and Resources Prospectus contains a wide range of recovery focused courses and programs aimed at supporting people to manage mental health challenges and to achieve the things they want out of life.
Visit the Brisbane North PHN commissioned mental health, alcohol and other drugs and suicide prevention services pages.
We acknowledge the Traditional Custodians within our region: the Jagera, Turrbal, Gubbi Gubbi, Waka Waka and the Ningy Ningy peoples of where we meet, work and learn. Brisbane North PHN is committed to reconciliation. Our vision for reconciliation is where the stories of our First Nations’ people are heard and shared, and networks are formed.