Medicare Mental Health services
Medicare Mental Health services provide free, confidential mental health and wellbeing support for anyone in Australia.
Medicare Mental Health intake and eReferrals
Help to navigate and refer into mental health, suicide prevention and alcohol and other drug services in the North Brisbane and Moreton Bay region.
Medicare Mental Health phone service
Medicare Mental Health can connect people with mental health services in the Brisbane North and Moreton Bay region and is the preferred gateway for accessing Brisbane North PHN‑commissioned mental health services.
Medicare Mental Health phone line 1800 595 212 can be accessed by consumers, their families, carers, as well as GPs, service providers and other health professionals.
The Medicare Mental Health phone line will operate 8:30 am - 5:00 pm, Monday to Friday (excluding public holidays). Services incur no out-of-pocket cost.
To make a referral to Medicare Mental Health for service navigation support, you can:
- Call 1800 595 212
- Submit a secure eReferral using the HealthLink SmartForm, embedded in GP practice software, or via the Health Professional portal (instructions below)
For further information on the national Medicare Mental Health initiative, visit medicarementalhealth.
HealthLink SmartForm eReferral
The HealthLink SmartForm eReferral provides a simple, secure and trackable way to submit referrals directly to the Medicare Mental Health phone service for Initial Assessment and Referral (IAR).
Embedded within GP practice software, HealthLink SmartForms allow referrals to be completed and sent electronically, reducing paperwork and administrative follow‑up. Once submitted, referrals are received directly by the Medicare Mental Health phone service, supporting timely assessment and connection to the most appropriate mental health care.
Find out more
HealthLink SmartForms bring significant benefits for referrers and consumers:
- no faxing, printing, or scanning
- faster processing so patients receive the right level of support sooner
- secure storage of all referral information.
Track referrals with confidence
Receive instant confirmation and track referral progress directly in your clinical software—no follow-up phone calls or chasing referrals.
1. Open the patient record and click the HealthLink icon
2. Select Medicare Mental Health (1800 595 212) and your PHN, then press continue (top right-hand side)
3. Review prepopulated details and attach documents
4. Submit and track referral status in your inbox - watch this step-by-step video.
Not using HealthLink enabled software?
You can still submit a referral using our secure webform.
Need further information?
Access Frequently Asked Questions (FAQ) here
Refer to the HealthLink QuickStart Guides below for software-specific instructions on where and how these messages appear in each system.
- For all user guides, see: healthlink.com.au/user-guide/.
Individual guides are linked here:
Based on the IAR Level of Care, demographics, consumer preference and eligibility, Medicare Mental Health phone service may direct those referred to PHN‑commissioned services or other suitable providers. Referrers will be notified of outcomes accordingly.
More information about PHN commissioned service providers can be found here.
All PHN mental health and suicide prevention services funded by the Department of Health are required to collect the Primary Mental Health Care Minimum Data Set (PMHC-MDS). This dataset improves the quality of services and allows the Department of Health to plan into the future. The PHN will collect this data on behalf of the Department of Health, however your consent to share this data with the Department of Health is optional. Information about the consent process is listed below.
Primary Mental Health Care Minimum Data Set FAQs for consumers
The Recovery Support Resources Prospectus contains a wide range of recovery focused resources aimed at supporting people to manage mental health challenges and to achieve the things they want out of life.
Need further support
For further information, please contact us via our online contact form.
Select HealthLink SmartForm eReferral from the enquiry type drop down box.
Visit the Brisbane North PHN commissioned mental health, alcohol and other drugs and suicide prevention services pages.
We acknowledge the Traditional Custodians within our region: the Jagera, Turrbal, Gubbi Gubbi, Waka Waka and the Ningy Ningy peoples of where we meet, work and learn. Brisbane North PHN is committed to reconciliation. Our vision for reconciliation is where the stories of our First Nations’ people are heard and shared, and networks are formed.