Medicare Mental Health and eReferrals
Help to navigate and refer into mental health, suicide prevention and alcohol and other drug services in the North Brisbane and Moreton Bay region.
Medicare Mental Health phone service
Medicare Mental Health can connect people with mental health services in the Brisbane North and Moreton Bay region and is the preferred gateway for accessing Brisbane North PHN‑commissioned mental health services.
Medicare Mental Health phone line 1800 595 212 can be accessed by consumers, their families, carers, as well as GPs, service providers and other health professionals.
The Medicare Mental Health phone line will operate 8:30 am - 5:00 pm, Monday to Friday (excluding public holidays). Services incur no out-of-pocket cost.
To make a referral to Medicare Mental Health for service navigation support, you can:
- Call 1800 595 212
- Submit a secure eReferral using the HealthLink SmartForm, embedded in GP practice software, or via the Health Professional portal (instructions below)
For further information on the national Medicare Mental Health initiative, visit medicarementalhealth.gov.au.
HealthLink SmartForm eReferral
The HealthLink SmartForm eReferral provides a simple, secure and trackable way to submit referrals directly to the Medicare Mental Health phone service for Initial Assessment and Referral (IAR).
Embedded within GP practice software, HealthLink SmartForms allow referrals to be completed and sent electronically, reducing paperwork and administrative follow‑up. Once submitted, referrals are received directly by the Medicare Mental Health phone service, supporting timely assessment and connection to the most appropriate mental health care.
Find out more
HealthLink SmartForms bring significant benefits for referrers and consumers:
- no faxing, printing, or scanning
- faster processing so patients receive the right level of support sooner
- secure storage of all referral information.
Track referrals with confidence
Receive instant confirmation and track referral progress directly in your clinical software—no follow-up phone calls or chasing referrals.
1. Open the patient record and click the HealthLink icon
2. Select Medicare Mental Health (1800 595 212) and your PHN
3. Review prepopulated details and attach documents
4. Submit and track referral status in your inbox - watch this step-by-step video.
Not using HealthLink enabled software?
You can still submit a referral using our secure webform.
Need further information?
Access Frequently Asked Questions (FAQ) here
Refer to the HealthLink QuickStart Guides below for software-specific instructions on where and how these messages appear in each system.
- For all user guides, see: healthlink.com.au/user-guide/.
Individual guides are linked here:
Based on the IAR Level of Care, demographics, consumer preference and eligibility, Medicare Mental Health phone service may direct those referred to PHN‑commissioned services or other suitable providers. Referrers will be notified of outcomes accordingly.
More information about PHN commissioned service providers can be found here.
All PHN mental health and suicide prevention services funded by the Department of Health are required to collect the Primary Mental Health Care Minimum Data Set (PMHC-MDS). This dataset improves the quality of services and allows the Department of Health to plan into the future. The PHN will collect this data on behalf of the Department of Health, however your consent to share this data with the Department of Health is optional. Information about the consent process is listed below.
Primary Mental Health Care Minimum Data Set FAQs for consumers
The Recovery Support Resources Prospectus contains a wide range of recovery focused resources aimed at supporting people to manage mental health challenges and to achieve the things they want out of life.
Need further support
For further information, please contact us via our online contact form.
Select HealthLink SmartForm eReferral from the enquiry type drop down box.
Medicare Mental Health Centres
Medicare Mental Health Centre Services are now available in the Brisbane North and Moreton Bay region.
Medicare Mental Health Centres provide immediate, short to medium-term, mental health supports and service navigation. Centres welcome adults experiencing emotional distress, crises, mental ill health, and/or addiction, and their families and carers through a ‘no wrong door’ approach. Each Centre is staffed by qualified mental health professionals, working alongside people with lived experience, who will listen to your needs and work with you to ensure you receive the right supports, at the right time.
Medicare Mental Health Centres are here for everyone-even if it’s your first time seeking support. Services incur no out-of-pocket cost, and you don’t need an appointment or a GP referral - you can simply walk in.
For more information, or to book an appointment at your nearest Centre, call the Medicare Mental Health phone service on 1800 595 212.
About Brisbane North PHN’s Medicare Mental Health Centres
- accessible supports and services for people experiencing psychological distress, where all feel safe and welcomed
- offering assessment to match you to the services you need
- providing on the spot support, care and advice without needing a referral, prior appointments or any out-of-pocket cost
- improve psychological wellbeing for people with moderate- to- high levels of mental health need, whose needs are not being met through other services
- respond to people in significant distress, including people at heightened risk of suicide, providing support that may reduce the need for emergency department attendance
- provide a central point to connect people to other services in the region, including service navigation and advice about mental health and AOD use, providing warm referral pathways for individuals, families and carers
- provide in-house assessment, including information and support to access services
- provide evidence-based and evidence-informed immediate, and short to medium term episodes of care, including utilisation of digital mental health
- Inner North Brisbane at Lutwyche is operated by Communify Queensland
- Caboolture Medicare is operated by Stride
- Strathpine Medicare is operated by Neami
- Redcliffe Medicare is operated by Communify Queensland.
Federal Assistant Minister for Mental Health and Suicide Prevention, Emma McBride MP, and Queensland Minister for Health, Tim Nicholls MP, officially opened Medicare Mental Health Centre sites at Inner-North Brisbane (at Lutwyche), Strathpine and Caboolture.
GPs and other health professionals can access an expanded range of Brisbane North PHN commissioned mental health, alcohol and other drugs and suicide prevention services via the PHN Commissioned Services and Medicare Mental Health eReferral.
Please see resources below for more information about services commissioned by the Brisbane North PHN.
Mental health, suicide prevention and alcohol and other drugs services magazine
Visit the Brisbane North PHN commissioned mental health, alcohol and other drugs and suicide prevention services pages.
We acknowledge the Traditional Custodians within our region: the Jagera, Turrbal, Gubbi Gubbi, Waka Waka and the Ningy Ningy peoples of where we meet, work and learn. Brisbane North PHN is committed to reconciliation. Our vision for reconciliation is where the stories of our First Nations’ people are heard and shared, and networks are formed.